ShippinG & Returns

Yarn is shipped as individual vacuum-sealed flat hanks via Canada Post, This allows yarn to ship as lettermail within Canada and significantly reduces packet size for air shipping outside of Canada. By vacuum sealing each hank, we reduce our carbon footprint and pass savings onto you.

Unless specified otherwise, yarn will be shipped within 5 business days of the order date. Shipping rates will be updated as needed to reflect the most current Canada Post charges. January 2018 - Canada Post has eliminated the "Light Packet USA" option and increased their regular parcel rates to all US and International destinations. These changes are reflected below.

Canadian Shipping

Individual hanks ship as lettermail within Canada for $3.55 CAD each with no tracking number. If you would like to pay extra to ship with a tracking number, there is an option for this at checkout.


USA Shipping

Orders for a single vacuum sealed hank ship via air to the USA for $9.85 CAD each. If you purchase 2 - 4 hanks there is a flat shipping rate of $13.95 CAD per order. If you purchase 5 - 6 hanks, there is a flat shipping rate of $19.95 CAD per order. If you are interested in purchasing more than 6 hanks in a single order, please contact us for an accurate shipping quote.

We do not offer shipping with a tracking number to the USA. Any customs charges or state taxes from the destination are the responsibility of the buyer.


International Shipping

Individual vacuum sealed hanks ship to most international addresses for $13.50 CAD each with no tracking number.

Any customs charges or taxes from the destination country are the responsibility of the buyer. Please note that international shipping times may be up to 7 weeks from the date of shipment due to individual countries' customs processes and postal services.

 

Returns

If you are dissatisfied with your purchase, please contact me within 7 days of receiving your order so I may offer a refund or exchange. Original shipping costs are non-refundable and shipping costs associated with the return and the exchange are the responsibility of the buyer. Yarn that has been damaged, wound/caked or knit is non refundable.